CELOSIA GROUP – NEWEL

December 24, 2024

CELOSIA GROUP (referred to as ‘we’, ‘us’, ‘our’, ‘NEWEL’) is committed to protecting your privacy and handling your data in an open and transparent manner. NEWEL recognizes that privacy is important to you and wants you to be familiar with how we collect, use, and disclose your personal data.

For the purposes of this Policy, personal data shall mean any information relating to you which identifies or may identify you and which includes, for example, your name, address, identification number, etc.

This Policy describes the privacy practices of the CELOSIA GROUP as a data controller and is compliant with the General Data Protection Regulation EU 2016/679 and national law 4624/19 as well as the guidelines of the Hellenic Data Protection Authority. It explains what information we collect about you when you visit our site and/or when you make a reservation with us and how we handle your information to ensure that your rights are always respected.

Who We Are

CELOSIA is a hospitality management organization based in Greece.

Headquarters:
7 Stadiou str, 10562 Athens 6th floor
Tel: +30 2810 334034
Fax: +30 2810 334037
Website: https://www.the-newel.com/

Hotels and other accommodation units concerned:

• Newel ACROPOLIS
• Newel METAXOURGEIO
• Newel PSYCHICO

Data Protection Officer: pa@the-newel.com

What Personal Data We Collect

When you directly register to make a reservation or use our services and upon your check-in at our hotel, we may ask you to provide certain personal information including:

• Your full name
• Identity card
• Passport
• Physical and email address
• Credit card number
• Telephone number
• Registration and payment details

When you visit our websites, we may also collect information on an ongoing basis through Google Analytics about:

• What pages you access or visit
• Information about your use of our site (e.g., pages viewed, website source, changes to provided information, transactions)
• Data collected by cookies

Children’s Data

Our website is not intended for children under the age of 15, and we do not knowingly collect information from children to promote our services. However, we may process data of minors, such as:

• Date of birth
• Age
• Gender

This is done in the context of offering hospitality services to families with the explicit consent of their parents.

Legal Basis for Processing Your Personal Data

We process your personal data in accordance with the EU Regulations for one or more of the following reasons:

1. Necessary for the execution of a contract:
   • To carry out our obligations with respect to any contractual agreements
   • To process a hotel reservation, check-in, payment, or event participation
   • To facilitate your participation in tours
2. Necessary for CELOSIA to comply with a legal obligation:
   • To fulfill tax, accounting, and reporting obligations
3. To serve our (and third-party) legitimate business interests:
   • Provide effective customer service and support
   • Respond to your requests
   • Improve the security and usability of our website and services
   • Perform customer satisfaction surveys
   • Execute business transactions
   • Operate CCTV systems
4. Consent: Processing is based on your freely given consent.

How We Share Your Data

In the course of performing our obligations, your personal data may be shared with:

• External legal consultants
• Information technology companies
• Financial and business advisors
• Cloud providers
• External auditors and accountants
• Marketing companies
• Outsourcing service companies
• Law enforcement agencies
• Third parties used to contact us
• Card payment companies
• Travel agencies

Data Retention

We will process and store your personal data for as long as necessary. Your data will be deleted:

• Within 15 days from collection for CCTV data
• When no longer necessary
• Upon your request or objection, provided no overriding legal grounds exist
• To comply with legal obligations
• Upon withdrawal of your consent

Automated Decision and Profiling

We do not use automated decision-making in executing our business activities.

Your Data Protection Rights

You have the following rights:

1. Receive access to your personal data
2. Have your personal data corrected or rectified
3. Request erasure of your personal information
4. Object to the processing of your personal data
5. Restrict the processing of your personal data
6. Request data portability
7. Withdraw your consent

Cookies

Our website uses small files known as cookies to enhance user experience and for functionality purposes. For more details, review our cookie policy.

Communication

For questions or complaints, contact us at pa@the-newel.com.

Changes to This Privacy Policy

This Privacy Policy was published on December 24, 2024. We reserve the right to modify this Privacy Policy and will notify you of any changes.